Live chat software with AI that answers your customers 24/7
Talkwisp puts live chat, an AI agent and email tickets in one inbox. The AI handles the repeat questions, your team handles the people who need a human, and nothing falls through the cracks.
7-day free trial · No credit card required · Live in minutes
Answers instantly. Your AI agent replies from your own content, in your customer's language.
Hands off cleanly. When a person is needed, your team takes over in the same conversation.
One place for everything. Chats, email tickets, contacts and live visitors together.
One inbox for live chat and email tickets
Stop switching between a chat tool and a shared mailbox. In Talkwisp every conversation lands in the same inbox, whether it started on your website or arrived by email.
Live chat widget
Add one line of code and the chat bubble appears on your site.
Email tickets
Connect your support mailbox and each email becomes a numbered ticket with priority, tags and an assignee.
Assign and organise
Route to the right teammate or department, add tags, and use saved replies (macros) for the questions you answer every day.
Copilot for your team
Get an AI-suggested reply, rewrite your draft, or summarise a long conversation before you pick it up.
An AI agent trained on your own content
Teach the AI with what you already have: type in your policies, paste links to your help pages, or upload PDFs and spreadsheets. It answers customers from that knowledge instead of guessing.
Stays on topic
Answers come from your knowledge base, not from made-up facts.
Knows when to stop
If it can't answer, it says a teammate will follow up, logs the question as a gap to fill, and raises the conversation's priority.
Speaks your customer’s language
Replies come back in the language the customer wrote in.
Test before you launch
Try any question in the Playground before your customers see it.
Human takeover, whenever you want it
AI shouldn't trap customers. Reply yourself at any moment and the AI steps aside. Set your operating hours and Talkwisp shows you as away outside them, with your own away message. If a visitor shares their email, your reply reaches their inbox even after they leave the page.
Automatic assignment
New chats go to agents who are online.
Operating hours
Show an away status and your own away message outside working hours.
Replies by email
When the visitor has left the page, your reply is sent to their inbox.
Live message preview
See what they’re typing before they hit send, plus typing indicators both ways.
See who’s on your site right now
Know who’s browsing before they ever say hello. Live visitors shows each person’s current page, location, browser and how long they’ve been there, plus the email they’ve shared, if any.
Live visitor list
Updates in real time as people arrive, move between pages and leave.
Contacts that build themselves
Everyone who shares an email is saved with tags, email consent and custom properties. You can also import a CSV.
Email capture
Use a pre-chat survey or the built-in email request after the first message.
On-site events
Optionally track key moments like logins, registrations and contact page visits.
Make the chat widget look like your brand
Change colours, position, header, welcome message and the text beside the chat bubble from your dashboard. Visitors see it on their next page load, with no code changes.
Appearance with live preview
Pick your brand colour and see the widget update as you type.
15 languages
Edit the widget’s own phrases per language; it matches each visitor’s browser language automatically.
Shareable chat page
A full-page chat link you can paste into an email signature, SMS or social bio.
Pre-chat survey
Ask for name, email and your own questions before the chat starts.
Built for teams that care about service quality
Measure how you’re doing and keep everyone on the same page.
Customer satisfaction (CSAT)
Ask visitors to rate a chat when you resolve it and read ratings and comments in Analytics.
SLA targets
Set first-reply and resolution goals per channel and see how often you meet them.
Analytics
Conversation volume, response times, resolution rate and per-agent performance.
Team and roles
Invite agents, promote admins, and keep billing and settings with the owner.
Automation
Workflows that route, tag or assign conversations from keywords or new chats.
Mobile app and security
Answer from your phone with push notifications. Protect accounts with two-factor authentication.
How it works
- 1
Add the widget
Create your store and paste one line of code on your website.
- 2
Teach your AI
Add your policies, help links or PDFs so it answers the way your team would.
- 3
Start chatting
Turn on AI, invite your team and watch conversations arrive in your inbox.
Works for the way you sell
Online stores
See a WooCommerce shopper's live cart during the chat and answer order and shipping questions with AI around the clock.
Service businesses
Capture leads and booking questions even when nobody's in the office.
Small teams and agencies
Run support for several websites from one account, each with its own widget and settings.
Simple pricing that grows with you
Every plan starts with a 7-day free trial. No credit card required.
Starter
$29/month
One website, getting started
- Live chat and email ticketing
- AI agent (50 AI replies/month)
- Live visitors and contacts
- Basic analytics
Growth
$59/month
Growing teams that want more AI and speed
- Everything in Starter
- 1,000 AI replies/month
- Advanced analytics and agent performance
- Macros and live typing preview
Plus
From $300/month
Multiple websites and advanced needs
- Everything in Growth
- Unlimited websites and AI replies
- Flows (workflows) and departments
- Custom branding
Talkwisp vs juggling separate tools
| Capability | Talkwisp | Chat widget + shared mailbox + spreadsheet |
|---|---|---|
| Chat and email tickets in one inbox | ✓ | – |
| AI answers from your own content | ✓ | Usually an add-on |
| Human takeover in the same thread | ✓ | – |
| Live visitors and contacts built in | ✓ | – |
| One login, one bill | ✓ | – |
Frequently asked questions
What is Talkwisp?
Talkwisp is live chat software with a built-in AI agent and email ticketing. It gives small businesses one inbox for website chats and support emails, so customers get fast answers and your team stays in control.
How does the AI chatbot work?
You add your own content: text, website links, PDFs or CSV files. The AI answers customer questions from that knowledge. If it can't answer, it tells the customer a teammate will follow up and flags the conversation for your team.
Do I need technical skills to set it up?
No. You paste one line of code before the closing </body> tag of your website, then do the rest from the dashboard.
Can a human take over from the AI?
Yes, any time. As soon as an agent replies, the AI stops and the conversation continues with your team.
Does it work on my website platform?
Talkwisp works on any site where you can add a script tag. For WooCommerce stores it can also show you the visitor's live cart during the chat.
What happens when nobody is online?
The AI can keep answering, and you can set operating hours with a custom away message. If the visitor shared their email, your reply is also sent to their inbox.
Which channels are supported?
Website live chat and email today. Visitors can also use a shareable full-page chat link.
Does it support other languages?
Yes. The widget detects the visitor's browser language, the AI replies in the language the customer writes in, and you can edit the widget's own phrases in 15 languages.
Can my team use it on mobile?
Yes, there's a Talkwisp mobile app for answering conversations on the go.
How much does Talkwisp cost?
Plans start at $29 per month. Every plan begins with a free 7-day trial and no credit card is required.
Is my data secure?
Each store's data is kept separate, you can protect your account with two-factor authentication, and you control who on your team can access what.
Give every visitor an instant answer
Set up Talkwisp in minutes and let your AI agent and your team work from one inbox.
Start your free 7-day trialNo credit card required